---
title: What should I do if my onboarding fails or is stuck?
description: "If your onboarding fails you should try the following: 1. Update your streaming software to the latest version 2. Make sure your streaming software is one of the following: 1. Twitch Studio 2. Open Broadcaster Software (OBS) 3. Streamlabs OBS…"
url: "https://show.gg/knowledge-base/what-should-i-do-if-my-onboarding-fails-or-is-stuck%ef%bf%bc/"
updated: "2022-05-17"
category: Onboarding
---

# What should I do if my onboarding fails or is stuck?

If your onboarding fails you should try the following:

1. Update your streaming software to the latest version
2. Make sure your streaming software is one of the following:
   1. Twitch Studio
   2. Open Broadcaster Software (OBS)
   3. Streamlabs OBS
   4. OBS.Live
   5. XSplit Broadcaster
   6. Gamecaster
3. Make sure you’ve followed the step-by-step guide on our onboarding page

If you’ve been following the above and still have trouble – please don’t hesitate to contact our support.